Logistics · Case Study
Logistics 3PL: Dispatch, Tracking & WhatsApp Customer Updates
Velocity Logistics
-71%
Support tickets
82% → 96%
On-time delivery
-55%
Dispatch time
The Problem
- B2B customers called daily for shipment ETAs; dispatch planning was whiteboard-based; driver SOPs paper-based.
The Solution
- Custom TMS + WhatsApp shipment tracking for customers + driver-app SOPs + B2B account CRM.
Results
What changed
- Customer support tickets -71%; on-time delivery 82% → 96%; dispatch planning time -55%.