Hospitality · Case Study
Boutique Resort: Bookings, Concierge & Review Automation
Aura Resorts
10% → 29%
Direct bookings
+24%
Ancillary revenue
4x
Review volume
The Problem
- Direct bookings were <10% of revenue; manual concierge requests on phone; review-collection ad-hoc.
The Solution
- Guest CRM + WhatsApp booking + concierge AI agent + post-stay review automation + upsell drips.
Results
What changed
- Direct bookings 10% → 29%; ancillary revenue +24%; Google reviews 4x volume.