Automate the work between your tools — not just inside them
Magenta IT designs and operates production workflow automation using n8n, Zapier, Make and custom code. Lead routing, CRM updates, email/SMS/WhatsApp sequences, billing, reporting and internal ops — wired together, observable and owned.
Your tools work — your workflows don't
You have a CRM, a website, a billing tool, WhatsApp, email and a spreadsheet stack — and your team copy-pastes between all of them. Workflow automation turns that human glue into reliable, observable systems. Done right, it pays back in weeks.
What we automate, end to end
Lead routing
Inbound leads from forms, ads, WhatsApp and Meta — qualified, deduped and assigned to the right rep in seconds.
CRM workflows
Auto-create deals, log activities, update stages, trigger tasks across Zoho, HubSpot, Salesforce, Pipedrive and Bitrix.
Email / SMS / WhatsApp
Multi-channel sequences with conditional logic, throttling and analytics.
Internal process automation
Onboarding, approvals, document generation, e-signing, invoicing and renewal reminders.
Reporting automation
Daily/weekly KPI reports delivered to email, Slack or WhatsApp — no manual dashboards.
Integration glue
Connect any two SaaS tools via API, webhook, n8n, Zapier or Make — including custom-built connectors.
Engineered, not duct-taped
- Self-hosted n8n option for data sovereignty
- Version control, staging and rollback on every workflow
- Error handling, retries and dead-letter queues
- Observability: per-run logs, alerts and SLAs
- Secrets management and role-based access
Outcomes our clients see
- 10-30 hours/week saved across sales and ops teams
- Lead-to-contact time drops below 60 seconds
- Zero leakage between CRM, billing and support
- Audit-ready logs for every customer-facing action
Where workflow automation pays back fastest
Lead capture → CRM → WhatsApp
Form submission auto-creates deal, sends WhatsApp ack, books a slot, notifies rep.
Quote to invoice
Approved quote auto-generates invoice in Zoho/Tally, sends payment link, reconciles on payment.
Support SLA
Ticket age + priority triggers Slack/WhatsApp escalation to the right manager.
Renewal management
30/15/7-day renewal nudges across email, WhatsApp and CRM tasks.
HR onboarding
New hire form triggers email accounts, asset requests, doc collection and Day-1 checklist.
Daily ops reports
Pulls from CRM, ads and billing into a single morning report on WhatsApp.
Proven in fast-moving verticals
Real Estate
Healthcare
Education
E-commerce
Manufacturing
Logistics
Professional Services
Hospitality
Discovery → Build → Operate
Audit
Map your current tools, manual handoffs and the top 5 automation opportunities.
Design
Workflow blueprints, integration spec, error-handling and rollback plan.
Build
Production workflows in n8n/Zapier/Make with staging, logs and alerts.
Operate
Monthly retainer covering monitoring, fixes and continuous improvement.