Turn WhatsApp into your highest-converting channel
Official WhatsApp Business API, AI chatbots, broadcast campaigns, CRM integration and lead follow-up — built end-to-end by Magenta IT. Used by clinics, real-estate teams, schools, D2C brands and B2B sales teams across India and the GCC.
WhatsApp is where your customers are — your CRM isn't
Customers reply 5x faster on WhatsApp than email, yet most businesses still run it from a personal phone. Conversations get lost, leads aren't tracked, follow-ups never happen, and broadcasts violate Meta's policies. The fix is the official WhatsApp Business API — wired into your CRM, automated where it makes sense, and operated by your team where it matters.
A complete WhatsApp stack — not just a chatbot
WhatsApp Business API setup
Verified business profile, green tick application, template approvals and number provisioning.
AI chatbots
Multilingual bots that qualify leads, answer FAQs, book demos and escalate to humans.
Broadcast campaigns
Compliant template campaigns, segmentation, A/B testing and delivery analytics.
CRM integration
Every conversation logged against the contact in Zoho, HubSpot, Salesforce, Bitrix or custom CRMs.
Lead follow-up
Drip sequences, missed-call follow-ups and reminders triggered by CRM events.
Appointment reminders
Automated reminders, confirmations and reschedule flows for clinics, salons and service businesses.
Ecommerce recovery
Abandoned cart, COD confirmation, order updates and review requests.
Customer support
Shared team inbox, AI-suggested replies and SLA tracking on WhatsApp.
Built for scale and compliance
- Official Meta Business API — no grey-route tools
- Multi-agent shared inbox with role-based access
- AI auto-replies with human handover
- Template builder + approval workflow
- Analytics: delivery, read, response, conversion rates
What changes for your team
- Lead response time drops to under 60 seconds, 24/7
- 30-50% lift in appointment show-up rates
- 10-25% recovery on abandoned carts and dropped COD orders
- 100% of customer conversations logged and auditable
Where WhatsApp automation wins
Real estate
Property enquiry bots, site-visit booking, document sharing.
Healthcare
Appointment reminders, prescription delivery, post-visit feedback.
Education
Admission enquiries, fee reminders, parent updates, exam notifications.
E-commerce
Order updates, COD confirmation, cart recovery, return requests.
B2B sales
Demo booking, proposal follow-ups, contract reminders.
Hospitality
Booking confirmations, check-in instructions, review collection.
Operating across regulated and consumer verticals
Real Estate
Healthcare
Education
E-commerce & D2C
Hospitality
Financial Services
Logistics
Professional Services
From API approval to first campaign in 14 days
Provision
Meta Business verification, WhatsApp API number, green tick application.
Integrate
Connect to your CRM, helpdesk and e-commerce stack.
Automate
Build chatbot flows, templates, broadcasts and drip sequences.
Operate
Train your team on the shared inbox, monitor analytics, iterate weekly.